Background
Founded in 2000, MX Telecom began as a two-person company with the bold ambition of shaping the way businesses took advantage of the explosive growth in wireless technology. Seven years later, having rapidly grown in size and built annual global revenues in excess of $100M whilst being profitable from day one, MX Telecom now boasts an industry-leading position in several communications sectors including SMS, multimedia messaging, interactive voice response, location based services and interactive television.
We are a young and dynamic company with offices in London and New York, providing world class infrastructure and value-added services to a wide variety of clients. Through a continuing commitment to forging deep relationships with wireless carriers and clients, developing and hosting all technical solutions in-house, and growing the company by recruiting the very best candidates who share our passion for excellence within a friendly and relaxed corporate culture, MX Telecom is well poised to continue its success story.
Description of Role
The successful candidate will be working within our geographically distributed team of technical support engineers to provide technical support to our clients for the services we provide to them, and also internally to other staff using our internal systems.
Responsibilities include:
- Responding to client technical support enquiries via telephone and email
- Diagnosing technical problems using a mix of proprietary web-based tools, database and log file analysis
- Escalating serious technical problems to the relevant engineer
- Updating clients on a regular basis while support tickets are open
- Monitoring our systems
- Support of internal desktop PCs and common software packages
- Building and maintaining technical relationships with wireless carriers and suppliers
Skills Required
The candidate should be an enthusiastic, diligent individual with a good numerate degree from a respected university. They should have a very strong record of academic achievement in Math and Science subjects. A computer science degree is not prerequisite but a strong interest in computing is essential. Practical experience of databases, Linux (e.g. shell scripting) and networking (TCP/IP, HTTP and other common Internet protocols) would be advantageous.
The candidate should have a genial, professional manner and should be comfortable with working in a small, dynamic, busy company. They will need to be persistent in pursuing their objectives and remain client-focused. Demonstration of excellent problem solving and networking knowledge will be necessary. Good communication skills and an eye for detail are essential to this role, as the candidate needs to be able to confidently and clearly articulate complicated technical issues to clients with a range of technical abilities.
Interested? Please reply with resume and covering letter to jobs.usa@mxtelecom.com