Reporting to the support Director Tideway requires an experienced individual to provide Tier 1 Customer Support to Tideway customers and internal Tideway employees.
Key Responsibilities:
* Respond to customer requests of low to medium complexity ensuring that Service Level Agreements are adhered to or exceeded. Problem resolution will involve working with other members of technical support, researching knowledge database and working development and test teams.
*Provide the highest levels of customer service demonstrating focus and commitment to the customer in all aspects of daily work.
*Completion of any necessary follow up on resolution including the logging of defects and enhancement requests against both the product and documentation.
*Meet or exceed performance targets set
Key Skills & Knowledge
*Experience in a UNIX systems admin/support role preferably for enterprise software.
*Windows Administration skills especially AD and WMI knowledge preferred
*TCP/IP networks
Strong customer service skills, an eagerness to excel and be part of a dynamic, fast and growing team
*Excellent written and verbal communication
*Trouble shooting skills and persistence in problem solving
*Ability to handle difficult/demanding customer situations
*Desire to "make a difference"
Experience & Qualifications
*Customer Support Experience
*Red Hat Certified Technician qualification or equivalent Linux experience
Interested? Email CV and covering letter to careers@tideway.com