Head of Operations at Softel Group (Reading, United Kingdom)

WHO ARE WE?

The Softel Group is a dynamic technology supplier providing a range of advanced technology to the broadcast/media sector, including high-end 3D broadcast graphics systems, interactive TV solutions, and ancillary data systems.

The Softel Group consists of three successful companies. Aston Broadcast has been supplying high-end broadcast graphics systems to broadcasters since 1971. Softel Limited, founded in 1983 is a greatly respected source of solutions for interactive TV, Teletext, subtitling, opt cuing, and other key-niche areas. Softel-USA, a Californian company incorporated in 2001 is dedicated to supplying ancillary data solutions to the Americas, the company is also pivotally placed to take advantage of the iTV revolution which is set to sweep the US and Canadian markets.

All three companies have established a tradition of excellence in technological know-how, product diversity and service. We genuinely believe that our people are our most important asset, and we aim to provide a secure career for our well-motivated team members. Every member of our team plays a major role in ensuring the success of our companies.

Clients around the globe include Alliance Atlantis (Canada), BBC (UK), BSkyB (UK), CBC (Canada), Comcast (USA), Danmarks Radio (Denmark), ESPN (USA), Grass Valley (France), Harmonic (USA), HBO (USA), Microsoft (USA), Motorola (USA), MTV Networks (USA), , NTL (UK), RAI (Italy), Sony Broadcast (Japan), Starz-Encore Group (USA), SVT (Sweden), Tandberg Television (Norway), Technicolor (USA), Turner Networks (USA), and VRT (Belgium). Note that the country listed may represent the headquarter location.

Relationships are vital within the broadcast industry. We strive hard to have a very welcoming and friendly culture, while ensuring our clients receive the level of professionalism they have come to expect from the Group.

PRIMARY RESPONSIBILITIES:

 Ensuring that Group project commitments are fully identified, resourced, tracked, and met in a timely manner
 Working with Project, Sales and Product teams on any sales proposals that may require project management skills and project engineer resources
 The timely delivery of products and guaranteeing that the Group’s Test and Service commitments are met
 Ensuring that recommended hardware platforms and product configurations on Softel’s back office system are up to date and able to be built
 Ensuring that the high quality delivery of Softel Group products is attained at all times and is in line with current legislation and company policy
 Providing technical sign-off for the Sales department on any non standard product configurations and system proposals
 Day to Day management of the Operations department, including financial and performance reviews and target setting

WHAT DO WE WANT?

 Previous experience within a technical business or the broadcast industry
 Proven experience of operations management in a senior capacity, including the effective and efficient management of departmental resources
 The ability to oversee the management of errant projects, and to bring them back on track though the effective project management of resources (in co-operation with the Head of Products)
 Excellent communication skills, both written and spoken
 The willingness to travel to customer sites as necessary (overall international travel estimated at one two day trip six times a year)

WHAT CAN WE OFFER?

 A salary and benefit package commensurate with your experience and potential
 The chance to travel to customer sites around the globe
 Generous holiday allowance, rising with tenure
 A non-contributory pension, rising with good performance and/or tenure
 Private health insurance
 Group ‘personal IT purchase’ scheme

ADDITIONAL INFORMATION:
The position is based in Pangbourne, near Reading, and will directly report to the Group CTO.

Interested? Send your CV and a cover letter to careers@softel.co.uk